It's arrived

SMS Delivery Confirmation Templates for Each Kind of Drop-Off

The parcel has been delivered, but where, with whom, and in what state? A delivery confirmation text answers the question the customer would otherwise ask you. These seven templates cover the doorstep, the neighbour, the signature and the cases in between.

Choose a drop-off

Open the templates Draft a confirmation text

Where it was left, with the driver's photo delivery confirmation text on an iPhone

Where it was left, with the driver's photo delivery confirmation text on an Android phone

Photo proof, seen on two handsetsGo to it →

Doorstep and beyond

SMS delivery confirmation examples by where the parcel ended up

Each template states the place, the time or the person, then the one thing worth adding. Below every card: the complete text, a compact version and both phone screens.

Template 01 · Photo proof

Where it was left, with the driver's photo

TransactionalFashionThe minute the driver logs the drop-off

"Left at the door" means little to someone at work. A picture of the precise spot settles the question before they start worrying about it.

Full SMS

MAREN: Order #{{order}} was left at your front door at 2:14pm. Here's the driver's photo of the spot: maren.co/p

109 characters with sample values · GSM-7 · 1 segment

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Taken in next door delivery confirmation text on an iPhone

Template 02 · With a neighbour

Taken in next door

TransactionalBeautyWhen the carrier records a neighbour as the recipient

A parcel with a neighbour is safe but invisible. Naming the house number and the time turns a hunt into a short walk.

Full SMS

LUMA: Your order {{order}} is with your neighbour at number 14, who took it in at 11:20am.

86 characters with sample values · GSM-7 · 1 segment

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The name of whoever signed delivery confirmation text on an iPhone

Template 03 · Signed for

The name of whoever signed

TransactionalSupplementsOnce a signature is captured

In shared buildings, someone else often signs. Showing the name lets the buyer know who to ask, and flags it quickly if the name means nothing to them.

Full SMS

NORTHWELL: Order #{{order}} arrived at 9:47am and was signed for by J. PATEL. Don't recognise the name? Just reply to this text.

124 characters with sample values · GSM-7 · 1 segment

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A way to say it isn't there delivery confirmation text on an iPhone

Template 04 · Can't find it

A way to say it isn't there

TransactionalHomeWith the drop-off scan, for parcels left unattended

A parcel marked as delivered that nobody can find is the worst moment in an order. A reply keyword with a clear window starts the search while the trail is fresh.

Full SMS

ALDER & CO: The carrier shows order #{{order}} as left at your porch. Can't find it? Reply NOTHERE within 48 hours and we'll start a search.

136 characters with sample values · GSM-7 · 1 segment

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Furniture set up, packaging gone delivery confirmation text on an iPhone

Template 05 · Placed in the room

Furniture set up, packaging gone

TransactionalHomeWhen the two-person crew signs off

For furniture, arrival is not the end of the job; setting it up and clearing the cardboard is. Confirming both closes the visit, and a care guide is useful while it is new.

Full SMS

ALDER & CO: Your linen sofa is in place and the crew has taken the packaging with them. A care guide for the fabric is here: alder.co/care

138 characters with sample values · GSM-7 · 1 segment

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A tip for the first time they open it delivery confirmation text on an iPhone

Template 06 · Before first use

A tip for the first time they open it

TransactionalBeautyAn hour after the parcel arrives

The first use decides how a product is judged. One practical note, sent when the box is open on the counter, prevents the mistake that leads to a return.

Full SMS

LUMA: Your Vitamin C serum has arrived. Before the first use, keep it somewhere cool and try one drop on your wrist: luma.co/start

130 characters with sample values · GSM-7 · 1 segment

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Telling the buyer their present landed delivery confirmation text on an iPhone

Template 07 · Gift arrived

Telling the buyer their present landed

TransactionalFashionWhen a parcel reaches a different address than the buyer's

Someone who sent a present cannot see it arrive. A text to them, not the recipient, saves them asking and spoiling the surprise.

Full SMS

MAREN: The present you sent to {{name}} reached her this afternoon. As you asked, the packing slip shows no prices.

110 characters with sample values · GSM-7 · 1 segment

Change the details →

Drop-off editor

Write a delivery confirmation text in your own words

Pick a template, put in your order format, time and link, and the phone mirrors every change. A character meter runs underneath and darkens if the text would need a second part.

Template Arrival text

0 / 160 characters1 segment

Store name comes first
Says where, who or when
Plain alphabet only
Fits in one segment

9:41

Text Message
Today 10:02

Text message

Tuesday 7 October9:41

Messages · now62418now

A customer replying NOTHERE to a delivery confirmation text, in iPhone Messages

When it isn't there

Give customers a reply for a missing parcel

Marked as arrived, nowhere to be found: these are the orders that turn into angry emails. A single reply keyword in the confirmation itself starts the search from the same thread.

A word nobody types by accident

NOTHERE or MISSING, never YES or OK, so the reply means one thing only.

A time limit

Forty-eight hours keeps the search close to the drop-off, when carriers can still check.

An answer with a time

Reply with when the next update comes, so the customer is not left refreshing.

What works

Five rules for confirming a delivery by text

Say where, not just thatFront door, porch, neighbour or locker room: the place is the useful part.
Use the carrier's timeThe scan time is a fact the customer can check against their own day.
Offer a reply for missing parcelsA keyword and a window turn a complaint into a search.
Keep reviews for laterAsking for a rating the moment a box lands is too soon, and that request has a message of its own.
Text the buyer, not the recipientFor gifts, the person who paid is the one waiting to hear.

Send delivery confirmation texts with Zefir

Zefir writes the texts for each kind of drop-off, sends them as each parcel arrives, and writes the answers to customer replies in the same conversation.

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FAQ

About delivery confirmation texts

What is a delivery confirmation text?

It is a short message sent when a parcel arrives, saying where it was left, who took it and when. Zefir sends one for each drop-off as soon as the parcel lands.

Is a photo link worth adding?

A link to the driver's photo helps whenever a parcel is left unattended, since it shows the exact spot. Zefir writes it into the text whenever a photo exists.

What if the customer says the parcel isn't there?

Give them a reply keyword and a time window in the same text, then answer with when they will hear back. Zefir sends that reply in the conversation itself.

Can I ask for a review in the delivery confirmation?

Wait until the customer has had time to try it, then send the request on its own. Zefir keeps the two messages apart.

Who should get the text for a gift order?

The buyer, since the recipient may not know a present is coming. Zefir sends the confirmation to the number that placed the order.

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