Case Studies
Zefir FAQs
Product
Setup
Support, Security & Billing
What is Zefir?
Zefir is an enterprise WhatsApp and SMS marketing platform built for ecommerce brands. It helps teams automate customer messaging, run campaigns, and track revenue across the entire customer lifecycle.
What is Zefir used for?
Zefir is used to send WhatsApp and SMS campaigns, automate customer flows, and track ecommerce revenue from messaging.
Does Zefir support WhatsApp Business API?
Yes. Zefir provides official WhatsApp Business API access with compliance, template approvals, and enterprise-grade infrastructure.
Can I send both WhatsApp and SMS campaigns?
Yes. Zefir supports multi-channel messaging, including WhatsApp, SMS, and automated flows.
Does Zefir work with ecommerce platforms?
Zefir integrates with Shopify, WooCommerce, and custom ecommerce systems to sync orders, customers, and events.
Can I automate abandoned cart and order updates?
Yes. Zefir automates abandoned cart recovery, order confirmations, shipping updates, and retention campaigns via WhatsApp and SMS.
How does revenue attribution work?
Zefir tracks sales and conversions generated from WhatsApp and SMS campaigns by syncing ecommerce order data with customer journeys.
How long does setup take?
Most ecommerce brands are live within 24–72 hours, including WhatsApp API setup, message templates, and flow automation.
Do you handle WhatsApp Business API setup?
Yes. Zefir manages the WhatsApp Business API onboarding, verification, and approval process for you.
What do I need to get started?
You don’t need any technical setup. Zefir handles the WhatsApp Business API, compliance, templates, and messaging infrastructure for you. All you need is your ecommerce store — our team takes care of the rest.
Can you migrate us from another tool?
Yes. Zefir supports migration from existing WhatsApp, SMS, or email tools with minimal disruption.
Do you offer onboarding support?
Yes. Zefir provides assisted onboarding to help you launch campaigns and flows quickly.
Can I test Zefir before scaling?
Yes. You can start with a smaller setup and scale as your messaging volume grows.
Do I need technical resources to use Zefir?
No. Zefir is fully managed and built for ecommerce teams — not developers. We handle the WhatsApp Business API, integrations, compliance, and system setup, so your team can focus on running campaigns and automations without technical complexity.
Is Zefir secure for enterprise use?
Yes. Zefir includes secure data ownership, user permissions, audit logs, and enterprise-grade security controls.
Is WhatsApp messaging compliant?
Yes. Zefir follows WhatsApp Business API policies, including opt-ins, template approvals, and message governance.
Can multiple teams use Zefir?
Yes. Zefir supports multiple users, roles, permissions, and brands within one account.
Does Zefir support global messaging?
Yes. Zefir supports international WhatsApp and SMS delivery across multiple regions.
Do you offer enterprise support?
Yes. Zefir offers priority support options for enterprise ecommerce teams.
Can I change or cancel plans anytime?
Yes. Zefir offers flexible plans that can be adjusted as your business scales.
Who owns the data?
Your business owns all customer and messaging data. Zefir provides secure infrastructure, not data resale.