Zendesk

Zefir’s Zendesk integration enables e-commerce brands to automate and scale customer support communication across WhatsApp and SMS using real-time ticket, customer, and order data.

Sync support tickets, customer profiles, conversation history, and order details to trigger fast, personalized responses that improve customer satisfaction while reducing support workload.

With Zefir, teams using Zendesk can:

• Send automated order and shipping updates

• Respond instantly to common support questions

• Reduce ticket volume with self-service flows

• Route conversations to the right support teams

• Follow up with customers after case resolution

• Launch proactive support notifications

All messages are triggered directly from Zendesk events such as new tickets, status updates, and customer inquiries — ensuring fast, relevant, and consistent communication across every channel.

Zefir is built for scaling e-commerce and enterprise support teams in Europe, the UK, and global markets that want faster response times, better customer experiences, and full control over conversational workflows.

No manual replies. No disconnected tools. Just seamless Zendesk automation with measurable CX impact.