Gorgias

Zefir’s Gorgias integration enables e-commerce brands to automate and scale customer support communication across WhatsApp and SMS using real-time ticket and customer data.

Sync support tickets, customer profiles, order details, and conversation history to trigger fast, personalized responses that improve customer satisfaction while reducing support workload.

With Zefir, support teams using Gorgias can:

• Send automated order and shipping updates

• Respond to common support requests instantly

• Reduce ticket volume with self-service flows

• Route conversations to the right team

• Follow up with customers after resolution

• Launch proactive support campaigns

All messages are triggered directly from Gorgias events such as new tickets, status changes, and customer inquiries — ensuring fast, relevant, and consistent communication across every channel.

Zefir is built for scaling e-commerce support teams in Europe, the UK, and global markets that want faster response times, better customer experiences, and full control over conversational workflows.

No manual replies. No disconnected tools. Just seamless Gorgias automation with measurable CX impact.