Customer Success Manager

We’re looking for a systems-minded Customer Success Manager who values clarity, reliability, and calm execution. At Zefir, you’ll work with e-commerce and operations teams using WhatsApp, SMS, and automation at scale—helping them launch correctly, operate confidently, and extract real value from the platform.

You’ll work closely with product, engineering, and sales to onboard customers, guide them through complex workflows, and ensure Zefir becomes a reliable part of their revenue and operations stack. This role is for someone who enjoys structured problem-solving, clear communication, and working with serious customers in production environments.

What you’ll do

Own onboarding and activation for new customers, ensuring correct setup and fast time-to-value
Act as the primary point of contact for active accounts, helping customers run campaigns, automations, and integrations reliably
Translate customer feedback and real-world usage into clear insights for product and engineering
Proactively identify risks, blockers, and expansion opportunities within accounts
Maintain clear internal documentation and processes to scale customer success efficiently
Push for clarity—in communication, workflows, and customer outcomes

Why Zefir?

Zefir is built for teams that care about execution and reliability. Our customers operate at scale, where messaging, automation, and billing must work predictably. Internally, we value calm collaboration, clear processes, and ownership over noise or urgency theater.

As a Customer Success Manager here, you’ll have real responsibility and visibility. You won’t be handling generic tickets—you’ll be working with customers who rely on the platform daily. The team is focused, the product is mature, and your work will directly influence retention, expansion, and how Zefir evolves.